our approach

ongoing support

We will agree a formal engagement contract with a detailed service level agreement. 

We will appoint a lead Technical DBA to take responsibility for our service provision. 

We will appoint an Account Manager to ensure your complete satisfaction with our services. 

We will provide regular management reporting and attend review meetings. Our report will include performance statistics, issues that could affect reliability and therefore the service to your end users security. 

We will provide a dedicated support line.