our approach

Our support services are specified in a formal engagement contract, however our approach is to be flexible within this model. We will live with problems until they are resolved to your satisfaction, which means, we will co-ordinate and liase with all support and involved organisations to ensure complete problem resolution, and that nothing is 'lost down the cracks'. We will track and update you on the activities every step of the way.

benefits of our approach

You are acquiring a large team of permanently available expertise able to cope with peaks and troughs of the work-load.
We remove the problems of recruitment and retention of DBAs
With the economies of scale available to us we offer substantial savings on the cost each Company incurs in providing this skill set.
We actively manage your databases to ensure availability and performance, we also provide management reporting that highlights areas where action is required to avoid problems in the future. This includes future disk / processor requirements, etc.